BK Diesel Service FAQ

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by BK Diesel Service to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that BK Diesel Service offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. BK Diesel Service takes great pride in having you as a customer and we will ensure your privacy as a customer. BK Diesel Service does not sell or exchange names or any other information about our customers with third parties.

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

bkdiesel.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

BK Diesel Service seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Your privacy is of utmost importance to us.All of the information collected on this site will be kept confidential and will not be sold, disclosed to third parties, or reused without your permission.

BK Diesel Service reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

If you are a registered member at BK Diesel Service, you can change your personal information at any time by updating your information at check-out.

We welcome your comments and questions about privacy. Please send email to mail@bkdiesel.com.

We are confident that your visit to BK Diesel Service is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 855-583-9600.

Shipping delay can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company can not deliver the package we will contact you via phone or email.

During the holiday season shipping delivery may vary.

If you are dissatisfied with the product you received or need a different part than what you ordered, you may return your order for a timely refund or exchange.  ALL returns will subject to a minimum 10% restocking fee of the invoice total.  Additional fees may apply, especially on special ordered items.  The products MUST be returned in the same new condition that you received them.  In order to receive a  refund, you MUST return your product in the same new condition in which you received it within 30 days of the purchase date.  No refunds will be given on returns after 30 days.  The original shipping and handling fees are non-refundable.  Exchanges will be permitted ONLY if you call and receive proper authorization first.  The customer is responsible for any and all shipping charges associated with returns or exchanges.  Please ship your return or exchange to the address provided below using a prepaid, insured, and traceable method of shipping.

Please make sure your core is drained of any fluids, bagged up, and placed back in the original box and packaging.  Make sure there is enough packing materials to prevent shipment damage.  We do not require a RGA number for return but we do ask that you include a copy of your purchase receipt or at minimum, the name the order was placed under, somewhere on or in the package.  Ship the package back to us with the carrier of your preference to:

BK Diesel Service 

2175 Holliday Dr

Dubuque, IA 52002

Full Core Refund will be given on good cores only when returned within 90 days of the receipt date.

Half Core Refund will be given when:

• A good core is returned between 3 and 6 months of receipt date
• Core is or has previously been disassembled
• Core has a broken/damaged housing or camshaft
• Core has a seized or cracked head
• Core is full of rust and/or other contamination
• Fire damaged cores will be inspected by to establish value
• Missing parts will be charged against the core
• NO Core Credit will be given 6 or more months after receipt date

Full Core Refund will be given on good cores only when returned within 90 days of the receipt date.

Half Core Credit will be given when a good core is returned between 3 and 6 months of receipt date

No Core Credit will be given 6 or more months after receipt date

Any damage that rendering the core unusable will receive no credit.

Cores that are rusted, contaminated, fire damaged, or missing parts are subjected to a per case evaluation that may result in no credit or partial credit.

Full Core Refund will be given on good cores only when returned within 90 days of the receipt date. (must be complete with both housings attached)

HALF CORE CREDIT WILL BE GIVEN WHEN:

• A good core is returned between 3 and 6 months
• No Core Credit will be given 6 or more months after receipt date

WHERE CORE CHARGE IS $100.00

No Core Credit will be given when core has been removed improperly; such as torching and the core is damaged.

WHERE CORE CHARGE IS $200.00

• No Core Credit will be given when core has been removed improperly, such as torching and is damaged.
• Half Core Credit will be given when either housing or wheel is damaged and rendering it unusable

WHERE CORE CHARGE IS $300.00 OR $400.00

• Full Core Credit will be given when both housings are reusable
• Half Core Credit will be given when only one housing is reusable
• NO Core Credit will be given if neither housing is reusable

Good EGR cooler cores returned within 30 days of receipt will receive a full refund.  Good EGR cooler cores returned within 30-60 days of receipt will receipt half credit.  All EGR cooler cores returned after 60 days of receipt will not qualify for a refund.  EGR cooler cores returned must be the exact same cooler you purchased.  The cores must be received in rebuildable condition.  Any broken parts, stripped bolt holes, or damage beyond normal wear and tear may not qualify for a core charge refund.

Most products sold by BK Diesel Service are warranted for a minimum of 12 months. Customers requesting warranty service on any product must return the product to BK Diesel Service and may be required to provide proof of original purchase. Products failing due to defective parts or workmanship will be repaired, replaced or credited at BK Diesel Service’s discretion. Under no circumstances does this warranty cover any product that, in the opinion of BK Diesel Service has been subjected to engine failure, negligent use, misuse, alteration, tampering, improper maintenance, improper application, accident, fire, contamination, or improper installation. High performance applications carry no warranty. However, these may be evaluated on a case by case basis and consideration may be given. Items that will not be allowed for warranty consideration are mileage, transportation charges, food, lodging, equipment down time, equipment rental, loss of profits, communication expense, diagnosis, towing, labor in waiting or overtime, expedited freight, and consequential engine or equipment damage. Legitimate claims, when the product is within the warranty period, will be considered on a case by case basis. All claims for warranty coverage must be filed within 30 days of product failure. Removal and replacement labor may be available at the discretion of the manufacturer on a case by case basis and must be filed at the time of the claim. Certain exclusions may apply.