Core & Warranty Policies

Please make sure your core is drained of any fluids, bagged up, and placed back in the original box and packaging.  Make sure there is enough packing materials to prevent shipment damage.  We do not require a RGA number for return but we do ask that you include a copy of your purchase receipt or at minimum, the name the order was placed under, somewhere on or in the package.  Prepaid return labels will be provided for core returns for all continental US addresses; this excludes Alaska and Hawaii.  Cores are to be shipped back to us at:

BK Diesel Service 

2175 Holliday Dr

Dubuque, IA 52002

Full Core Refund will be given on good cores only when returned within 90 days of the receipt date.

Half Core Refund will be given when:

• A good core is returned between 3 and 6 months of receipt date
• Core is or has previously been disassembled
• Core has a broken/damaged housing or camshaft
• Core has a seized or cracked head
• Core is full of rust and/or other contamination
• Fire damaged cores will be inspected by to establish value
• Missing parts will be charged against the core
• NO Core Credit will be given 6 or more months after receipt date

Full Core Refund will be given on good cores only when returned within 90 days of the receipt date.

Half Core Credit will be given when a good core is returned between 3 and 6 months of receipt date

No Core Credit will be given 6 or more months after receipt date

Any damage that rendering the core unusable will receive no credit.

Cores that are rusted, contaminated, fire damaged, or missing parts are subjected to a per case evaluation that may result in no credit or partial credit.

Full Core Refund will be given on good cores only when returned within 90 days of the receipt date. (must be complete with both housings attached)

HALF CORE CREDIT WILL BE GIVEN WHEN:

• A good core is returned between 3 and 6 months
• No Core Credit will be given 6 or more months after receipt date

WHERE CORE CHARGE IS $100.00

No Core Credit will be given when core has been removed improperly; such as torching and the core is damaged.

WHERE CORE CHARGE IS $200.00

• No Core Credit will be given when core has been removed improperly, such as torching and is damaged.
• Half Core Credit will be given when either housing or wheel is damaged and rendering it unusable

WHERE CORE CHARGE IS $300.00 OR $400.00

• Full Core Credit will be given when both housings are reusable
• Half Core Credit will be given when only one housing is reusable
• NO Core Credit will be given if neither housing is reusable

Good EGR cooler cores returned within 30 days of receipt will receive a full refund.  Good EGR cooler cores returned within 30-60 days of receipt will receipt half credit.  All EGR cooler cores returned after 60 days of receipt will not qualify for a refund.  EGR cooler cores returned must be the exact same cooler you purchased.  The cores must be received in rebuildable condition.  Any broken parts, stripped bolt holes, or damage beyond normal wear and tear may not qualify for a core charge refund.

Most products sold by BK Diesel Service are warranted for a minimum of 12 months. Customers requesting warranty service on any product must return the product to BK Diesel Service and may be required to provide proof of original purchase. Products failing due to defective parts or workmanship will be repaired, replaced or credited at BK Diesel Service’s discretion. Under no circumstances does this warranty cover any product that, in the opinion of BK Diesel Service has been subjected to engine failure, negligent use, misuse, alteration, tampering, improper maintenance, improper application, accident, fire, contamination, or improper installation. High performance applications carry no warranty. However, these may be evaluated on a case by case basis and consideration may be given. Items that will not be allowed for warranty consideration are mileage, transportation charges, food, lodging, equipment down time, equipment rental, loss of profits, communication expense, diagnosis, towing, labor in waiting or overtime, expedited freight, and consequential engine or equipment damage. Legitimate claims, when the product is within the warranty period, will be considered on a case by case basis. All claims for warranty coverage must be filed within 30 days of product failure. Removal and replacement labor may be available at the discretion of the manufacturer on a case by case basis and must be filed at the time of the claim. Certain exclusions may apply.